All Systems Operational
Kayzen UI Operational
90 days ago
100.0 % uptime
Today
Bidding Operational
90 days ago
99.67 % uptime
Today
Reporting and Data Operational
90 days ago
99.78 % uptime
Today
Audiences Operational
90 days ago
100.0 % uptime
Today
Kayzen APIs Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 10, 2025

No incidents reported today.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025
Resolved - We encountered a technical issue in our Amsterdam data centre, causing bidding to intermittently pause between 19:05 and 19:33 UTC on 6th Feb 2025 (28 min). This may have impacted ad serving, primarily in EU countries.
Feb 6, 13:30 UTC
Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025
Resolved - Due to a technical issue, campaign performance metrics were not recorded during time period mentioned below. This has resulted in missing or incomplete reporting for key metrics including (but not limited to): Wins, Impressions , Clicks, Installs, post install events etc

Timeframe: 3rd Feb, 2025 17:25 to 18:20 UTC (appx. an hour)

Current Status: The issue has been resolved. However, the missing data from the affected period cannot be recovered. Hence, you might see discrepancy for numbers between third party and Kayzen platform with third party recording higher (and correct) numbers

We apologise for any inconvenience caused and appreciate your understanding. Please reach out if you have any questions.

Feb 3, 11:30 UTC
Feb 2, 2025
Resolved - We encountered a technical issue in our Amsterdam data centre, causing bidding to intermittently pause between 17:59 and 18:54 UTC on 2nd Feb 2025 (approximately one hour). This may have impacted ad serving, primarily in EU countries.
Feb 2, 17:45 UTC
Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.

Jan 29, 2025
Resolved - We experienced a technical issue in our EU Datacenter, resulting in a temporary stop in bidding between 16:14 and 16:45 UTC on 29th Jan 2025 ( 31 min downtime). Due to this, ad serving primarily in EU countries may be impacted. The issue has now been fully resolved.
Jan 29, 10:30 UTC
Resolved - This incident has been resolved. We resumed bidding in EU data centre at 09.38 UTC, Jan 29th, 2025.
Jan 29, 09:44 UTC
Identified - We are experiencing a technical issue in our EU Data center, resulting in a temporary stop in bidding since 09:09 UTC on Jan 29th, 2025. Due to this, ad serving primarily in EU countries may be impacted.
Our team is working diligently to resolve the issue, and we will keep you informed of any progress. Thank you for your understanding and patience.

Jan 29, 09:36 UTC
Jan 28, 2025
Completed - The scheduled maintenance has been completed.
Jan 28, 04:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 04:00 UTC
Scheduled - We have scheduled maintenance for the Frequency Cap features on Tuesday, January 28th, from 4:00 AM UTC to 5:00 AM UTC.

During this maintenance window, orders/campaigns having the Frequency Cap setting enabled will not be bidding.

We appreciate your understanding and patience. If you have any questions, please do not hesitate to reach out to us.

Jan 27, 12:08 UTC
Resolved - This incident has been resolved.
Jan 28, 04:14 UTC
Update - We are continuing to work on a fix for this issue. The estimated time for complete recovery and data processing is another 3 hours.
Jan 27, 17:23 UTC
Identified - Due to a technical issue, we are currently experiencing a delay in reporting since 14:00 UTC, Jan 27th, 2025. This delay affects reporting for the following metrics: installs, events, and conversions.

Please note that this is a reporting issue only, and bidding is not impacted. We appreciate your patience as we work to resolve this issue. If you have any questions, please don't hesitate to reach out to us via the chat widget in the UI.

Jan 27, 15:15 UTC
Jan 27, 2025